Australia's job board for working holiday makers

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Privacy Policy

Last updated: 25 October 2026

Travellers At Work (TAW) and TAW Mailbox are run by Ultimate Adventure Travel Pty Ltd (“we”, “us”). We are committed to protecting your privacy in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what we collect, why, and your choices.

1. What we collect

  • Account details: your name, email, phone number, password (stored encrypted) and login details if you sign in with Google or Facebook.
  • Job seeker information: your CV, profile, work history, skills, visa type and availability, job applications and messages with employers.
  • Employer information: business name, ABN, contact details, job ads and billing details.
  • TAW Mailbox information: your mailbox number, membership dates, a record of each item we receive for you (type, sender, date, status), forwarding addresses, your scanning choice, and scans of letters we open for you.
  • Payments: handled by our payment provider (Eway). We do not see or store your full card number.
  • Visa checker and newsletters: your email, first name, passport country and results if you ask us to email them.
  • Website use: cookies, device and usage data, and which partner links you click.

2. How we use it

  • To run your account, show your CV to employers, and send your applications.
  • To run TAW Mailbox: tell you when mail arrives, scan letters if you allow it, hold mail for collection and forward it.
  • To take payments, send receipts and renewal reminders.
  • To send job alerts, visa updates and tips you have asked for. You can unsubscribe at any time.
  • To keep the site safe, prevent fraud and meet our legal obligations.

3. TAW Mailbox: opening and scanning mail

  • We only open and scan letters, and only if scanning is turned on in your mailbox settings. It is on by default and you can turn it off at any time.
  • We never open cards, bank cards, bank or card information, or parcels.
  • Scans are stored in a private area of our server that is not publicly reachable, and can only be viewed when you log in (or by our authorised staff).
  • Tax File Number letters: we match TFN letters to you by the name on the letter, using automated text reading and staff checks. We do not record your TFN separately, and TFN letters are never sent as email attachments. Other letters may be attached to your notification email if that is enabled.
  • Scans are deleted 90 days after your mailbox ends. Unmatched TFN scans are deleted within 30 days.

4. Who we share it with

  • Employers: when you apply for a job, and when employers search CVs. Do not include your TFN, passport number or bank details in your CV.
  • Service providers who help us run TAW, such as hosting (DigitalOcean), email delivery, payments (Eway) and analytics. They may only use your information to provide their service to us.
  • Ultimate Adventure Travel, our parent business, if you ask about tours or arrival packages.
  • Government or law enforcement when the law requires it.

We do not sell your personal information.

5. Overseas storage

Some of our service providers store data outside Australia (for example in Singapore, the United States or Europe). We choose providers that take reasonable steps to protect your information.

6. Partner links and cookies

Some pages have partner links (for example Hostelworld, Booking.com, Airalo, Wise). If you click one, the partner may set cookies to record the referral. See our Affiliate Disclosure. You can control cookies in your browser.

7. How long we keep it

We keep your account while it is active. If you ask us to delete your account we delete your profile, CV and applications, except records we must keep by law (such as payment records for 7 years).

8. Your rights

You can ask to access, correct or delete your personal information, or stop marketing emails, by emailing us. We will respond within 30 days.

9. Security

We use encrypted connections (HTTPS), restricted staff access, and private storage for mail scans. No system is completely secure, so please keep your password safe.

10. Complaints

If you have a privacy concern, contact us first and we will try to fix it. If you are not satisfied, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).

11. Contact us

Travellers At Work, Ultimate Adventure Travel Pty Ltd
Level 1, 695-699 George Street, Haymarket NSW 2000
Email: contact@taw.com.au